Question 1

What is Lyftr AI and who is it for?

Accepted Answer

Lyftr AI is an AI-powered WhatsApp Sales & Support platform that deploys a dedicated AI Agent to automate customer conversations, lead qualification, appointment booking, and business support on WhatsApp. It is ideal for businesses handling customer conversations who want to automate sales and support while retaining seamless human takeover.

Question 2

Do you offer a free trial?

Accepted Answer

Instead of a traditional free trial, we offer a Risk-Free Guarantee. You can request a full refund within 7 days of purchase, or before your first 300 AI Messages are consumed, whichever occurs first. Approved refunds are processed within 7 working days.

Question 3

How does setup work and who does it?

Accepted Answer

We offer a Done-For-You setup. The Lyftr AI team handles the complete WhatsApp API setup, AI configuration, and knowledge training using your business documents or website. Most businesses go live within 1–3 days.

Question 4

Does Lyftr AI support voice messages?

Accepted Answer

Yes! Lyftr AI can understand, transcribe, and naturally respond to voice messages in English, Hindi, Hinglish, and regional Indian languages.

Question 5

Can I use my existing WhatsApp number?

Accepted Answer

Yes. Lyftr AI is built on the Official WhatsApp Business API. We support your existing business numbers to ensure reliable and secure messaging.

Question 6

I don’t have a website, can I still use Lyftr AI?

Accepted Answer

Yes. You can train the AI by simply providing business knowledge documents, brochures, PDFs, catalogs, or FAQs. The more accurate the information provided, the better the AI responses.

Question 7

What if a customer needs to speak with a human?

Accepted Answer

Lyftr AI allows seamless human takeover. Conversations can be escalated based on qualification responses or custom rules, and human agents can manually intervene at any time from the shared team inbox.

Question 8

Are there any extra charges for WhatsApp messages?

Accepted Answer

Lyftr AI does not mark up Meta fees. Any applicable Template Message charges (for marketing or utility broadcasts) are billed directly by Meta according to their standard pricing policy.

Question 9

What about data privacy and security?

Accepted Answer

We follow a strict privacy-first model. You own your data, it is never sold, and external AI models are not trained on your customer messages. We maintain role-based access controls and encryption in transit.

Question 10

Do you charge for Broadcast Messages?

Accepted Answer

No, we offer free unlimited broadcast messages! You can send bulk marketing and utility messages to your opted-in customers without any limits on the Lyftr AI platform. (Note: standard Meta conversation charges still apply based on your Meta account).

Question 11

What is the pricing plan?

Accepted Answer

For ₹3,000 per month, you will be getting 6,000 AI conversations along with all additional platform features. This includes: Lead Qualification, Unlimited Broadcast Campaigns, Appointment Booking, Automated Payment Collection, Smart Product Recommendation, AI Business Training, Shared Team Inbox, Seamless Human Handoff, Voice Understanding, Multi-Language AI, and Document Validation.

Question 12

Do unused AI messages roll over to the next month?

Accepted Answer

No, unused AI messages from your monthly quota do not roll over to the next billing cycle.

Question 13

Can I buy extra messages if I run out?

Accepted Answer

Yes, extra messages can be purchased at ₹0.50 (50 paise) per message. These additional messages remain valid for 6 months, provided your base plan of ₹3,000 remains active.

Question 14

What is your refund policy?

Accepted Answer

We offer a risk-free guarantee. You can request a full refund within your first 7 days or before you use 300 AI replies, whichever comes first.

How can we help?

Still have questions?